Shipping policy
Made to order
Every Alabaster piece is made just for you after you place your order. Please allow 2 to 7 business days for production before your order ships.
Delivery times (after production)
- United Kingdom: 5 to 14 business days
- Europe: 7 to 21 business days
- United States and rest of world: 7 to 25 business days
These are estimates, not guarantees. Delays can happen during busy seasons or because of carrier issues.
Shipping costs
Shipping costs are calculated at checkout based on your location and the items in your order.
Tracking
You'll get an email with a tracking number once your order ships. Items in one order may ship separately and arrive on different days.
Customs and import taxes
Orders outside the UK may be charged customs duties or import taxes by your country. These are the buyer's responsibility and aren't included in our prices.
Wrong or incomplete address
Please check your address before you pay. If an order is returned because of an incorrect address, we can reship it, but you may need to cover the extra shipping.
Lost or damaged orders
If your order hasn't arrived after 30 days, or it arrives damaged, email us at [your email] and we'll make it right.
Questions?
Contact us at Alabaster.wear.uk@gmail.com.